Airbnb property management

Context

Operational and commercial management of family Airbnb properties in Mar del Plata, with both local and international audience.

Responsibilities

• →Listing optimization
• →Bilingual guest communication
• →Check-in & maintenance coordination
• →Dynamic seasonal pricing
• →Issue resolution

Value

Real experience in service operations, customer support, planning and continuous process improvement.

Lessons learned

How a customer-facing service really behaves, which metrics matter (occupancy, rating, average ticket), and how small process tweaks impact the experience.